Job Responsibilities

1. 1. Assistance in After-Sales Support

• 2. Help handle incoming after-sales calls and emails under the guidance of senior engineers. Gather basic information from customers regarding product issues, record details accurately, and organize them for further review.

• 3.Assist in providing preliminary responses to simple customer inquiries, referring complex issues to experienced team members promptly.

2. 4.Product Troubleshooting Support

• 5.Work alongside engineers to conduct basic product troubleshooting. 6.Learn to use tools like multimeters and 485 communication devices to collect diagnostic data.

• 7.Assist in documenting the troubleshooting process and outcomes, contributing to the creation of internal case libraries for future reference.

3. 8.Learning and Knowledge Accumulation

• 9.Actively participate in internal training sessions to learn about product features, technical specifications, and common troubleshooting methods.

• 10.Summarize learnings regularly and share insights with the team, improving personal technical understanding and contributing to team knowledge exchange.

Qualifications

1. 1.Educational Background

• Currently enrolled in a degree program related to power electronics, electrical engineering, or a similar field, preferably with an interest in the photovoltaic industry.

2. 2.Learning Ability

• Quick learner with a strong willingness to absorb new technical knowledge and adapt to different product series.

3. 3.Language Requirement

• Basic Spanish language skills (both written and verbal) are a plus, but not mandatory.

4. 4.Technical Familiarity

• Basic understanding of electrical principles and some exposure to testing instruments such as multimeters would be beneficial.

5. 5.Soft Skills

• Good communication skills and a strong sense of responsibility. Demonstrated ability to work well in a team environment and follow instructions accurately.

6. 6.Work Attitude

• Proactive, self - motivated, and eager to contribute to practical technical projects during the internship period.

Responsibilities

1. Responsible for all Growatt product technical support in Spain

2. Remote technical support for product issues via telephone calls, email, and social communication software or APPs.

3. Field services include onsite inspection & repair, inverter swap & fitting, inverter maintenance, and customer visits.

4. Collect product failures, output feedback on major quality issues, and coordinate with staff in HQ to improve product quality.

5. Work reports, troubleshooting documentation and comply with company

Qualifications

1. Power electronics major preferred, preferably in the photovoltaic industry

2. Ability to learn multi-series products quickly

3. Spanish is mandatory

4. Strong communication skills

5. Adaptable to frequent business trips, hard-working, able to work under high pressure, and willing to contribute to the company.

6. Familiar with basic instrumentation such as multi-meter, 485 tool etc.

7. Proactive, strong sense of responsibility, good communication skills and teamwork spirit, strong ability to implement goals and plans.